Terms of service
This is an Agreement between You and SoRealGuide Limited Partnership ("SoRealGuide"), the company that provides trip planning, virtual guide/conceirge and other services via the website at https://www.sorealguide.com/. SoRealGuide Limited Partnership is a business with number 0193567001107 registered under the laws of Thailand at 111/3 Soi 21 Paholyothin Rd, T. Pakpreaw, A. Muang, Saraburi 18000.
We've tried really hard to keep this Agreement as readable and straightforward as possible. If you have suggestions that can help us improve it, please let us know.
You are our valued customer. We expect you to be of sufficient legal age to be able to enter into binding contracts and provide consent to the collection and processing of any personal data we need to provide services to you.
This Agreement explains our obligations to you, and your obligations to us. Combined with the Third-Party Terms identified below, this Agreement is the entire Agreement between us.
General Terms
SoRealGuide will update this Agreement from time to time, usually to reflect new obligations and policies arising from the introduction of new services. It might also be updated to modify or clarify existing obligations and policies.
You should visit this page from time to time to review any changes. We may notify you if this Agreement changes, or we may not. Any notification of any changes would be purely a courtesy and is not required by this Agreement.
SoRealGuide Privacy Policy
Your agreement with us concerning the treatment of information we collect about you under this Agreement is detailed in the terms of our Privacy Policy.
Term of Agreement
The Term of this Agreement varies depending on the services purchased.
For trip planning, the term of the agreement starts when you purchase one of the trip planning options and ends when you have accepted the itinerary provided as a result of the trip planning.
For virtual guide/concierge, the term of the agreement starts when purchase one of the virtual guide plans and ends on the day that you have used the virtual guide service.
Payment & Contact Information
SoRealGuide accepts a variety of payment methods, including all major credit cards, PayPal, Apple Pay, and account funding.
SoRealGuide needs to be able to contact you easily and quickly. You are responsible for ensuring that SoRealGuide has accurate and current contact information for you, including your complete real name, email address, and at least one username/handler for messaging application of your choice (ex. Messages, Messenger, WhatsApp, LINE).
If you need to reach SoRealGuide, you may contact us at;
Address: 111/3 Soi 21 Paholyothin Rd, T. Pakpreaw, A. Muang, Saraburi 18000 Thailand
Telephone: +1-617-834-7957
Email to sorealguide@gmail.com
Cancelling & Termination
You may end this Agreement at any time and for any reason by cancelling your SoRealGuide services. You may cancel your account by cancelling all of your services, which will cause this Agreement to terminate and SoRealGuide will delete your account.
SoRealGuide can also end this Agreement at any time and for any reason.
If you terminate this Agreement, you will not receive a refund for any fees already paid. If SoRealGuide terminates this Agreement, SoRealGuide will provide you with written notice, either via postal service, or email and will provide a full refund for unused services.
For trip planning, if you cancel the service before the trip planning work has begun, we will refund your payment 100%. However, if you cancel after the trip planning work has begun, we will not provide any refund.
For virtual guide/concierge, if you cancel ten days before the start of the agreed upon date of the guide service, we will refund your payment 100%. However, if you cancel the service less than ten days in advance of the service start date, we will not provide any refund.
Jurisdiction
This Agreement is governed by and will be enforced in accord with the laws of Thailand.
Any action brought against SoRealGuide arising out of or relating to this Agreement must be brought in the courts of Thailand and you consent to the exclusive jurisdiction of such courts.
Limitation of Liability
You agree that our entire liability, and your exclusive remedy, with respect to any services provided under this Agreement and any breach of this Agreement is solely limited to the amounts you have paid us for the service.
SoRealGuide and its employees shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use any of the services or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law.
We disclaim any and all loss or liability outside our control resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of your account identifier or password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the interruption of your service.
Disclaimer of Warranties
You agree that your use of our services is guidance, to be used solely at your own risk. You agree that such services are provided on an "as is," "as available" basis.
We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement
We make no warranty that the services will meet your requirements or that the services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service or that defects in the service will be corrected.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
We make no warranty regarding any goods or services purchased or obtained through the service or any transactions entered into through the service. No advice or information, whether oral or written, obtained by you from us or through the service shall create any warranty not expressly made herein.
Booking Made for You
You agree that any and all bookings for services of any kinds, which we made for you, are done by us acting as your agent. You are the contracting party with the providers in those circumstances.