Returns & Refunds policy

Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. Reach out to us via telephone or email if the items purchased are not the perfect fit for you and your daily practice.

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail sorealguide@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Inside the USA:

345 Bates Ave, Boulder CO 80305

Outside the USA:

111/3 Soi 21 Paholyothin Rd, T. Pakpreaw, A. Muang, Saraburi 18000 THAILAND

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchange:

For any purchases outside of 30 days, we are happy to assist with an exchange. You will have to return the original product to us and as soon as we've received the product, we will give you the store credit of the cost of the original product that you can use to purchase other product.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sorealguide@gmail.com